Refund and Return Policy

We want your items to arrive perfect. They should be well-packed and exactly as you expected. If something is wrong with your order, this guide explains our simple returns and refund process. Have questions? Email thanhmacnguyen04@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days from the delivery date to request a return. To ensure a smooth process, the item must be unused. It must also be in its original packaging. This includes all padding, boxes, and inserts. Please have your proof of purchase, like an order confirmation, ready. These conditions apply unless we shipped the wrong item or it arrived damaged.

  • The item must be unused and in the condition you received it.
  • It must be in its original packaging, complete with all original padding, boxes, and inserts.
  • You will need proof of purchase, such as an order confirmation or receipt.

Do not ship any package until we have approved the return in writing. We cannot accept returns after 30 days unless there is a verified defect we agree to address.

2. Product-specific conditions

Christmas Ornaments. For a standard return, your Christmas Ornaments must be unused and in their original packaging. Items that have been used, washed, or removed from their original packing are not eligible for a standard return. If an ornament arrives damaged, please use the defective-item process in section 5.

Gift Mugs. Your Gift Mugs must be unused and in their original packaging. Mugs that have been washed, cleaned, or personalized are not eligible for a standard return. If a mug arrives damaged, please use the defective-item process in section 5.

Holiday Ornaments. Your Holiday Ornament Set must be complete and in its original packaging. Partial sets or items separated from the lot are not eligible for a standard return. If an item arrives damaged, please use the defective-item process in section 5.

Personalized Mugs. Your Personalized Mugs must be unused and in their original packaging. Items that have been used or altered are not eligible for a standard return. If a mug arrives damaged, please use the defective-item process in section 5.

Throw Blankets. Your Throw Blankets must be unused and in their original packaging. Blankets that have been washed, cleaned, or altered are not eligible for a standard return. If a blanket arrives damaged, please use the defective-item process in section 5.

3. How to start a return

  1. Email thanhmacnguyen04@gmail.com with your order number, the product name, and the reason for the return.
  2. Wait for written approval. We will send you the return mailing address.
  3. Pack the item securely and send it using a trackable carrier.
  4. After we receive and inspect the package, we will email you regarding the refund or next steps.

Packages sent without prior approval may be refused or returned to you at your expense.

4. Who pays return shipping

You are responsible for return shipping. We will cover the shipping costs if we shipped the wrong item or if the item arrived damaged or defective. We do not provide prepaid labels for returns based on a change of mind.

5. Defective or damaged items

If an item arrives defective or damaged, please email photos of the issue, any packaging damage, and the product to thanhmacnguyen04@gmail.com along with your order number. We will replace the item at no extra cost once we confirm the issue. You may request a refund instead. Please do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days. The refund goes back to the original payment method used at checkout: Apple Pay, Google Pay, or Amazon Pay. We only issue refunds back to the original method used. We do not send refunds to different accounts or methods.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if original packing, padding, or lot contents are missing, or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Christmas Ornaments that have been washed, coated, or removed from their original packing (except for damage or defect upon arrival).
  • Gift Mugs that have been washed, cleaned, or personalized (except for damage or defect upon arrival).
  • Holiday Ornaments that is partial or incomplete (except for damage or defect upon arrival).
  • Personalized Mugs that have been used or altered (except for damage or defect upon arrival).
  • Throw Blankets that have been washed, cleaned, or altered (except for damage or defect upon arrival).

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, please check the Apple Pay, Google Pay, or Amazon Pay account you used at checkout. Wallet and bank posting can take extra days after we send the funds. If you still do not see your refund, email thanhmacnguyen04@gmail.com with your order number so we can trace it for you.

9. Contact

Email thanhmacnguyen04@gmail.com, call 338-682-382, or write to 1001 S Main St, Ste 500, Kalispell, MT 59901. Peakenta Commerce LLC ships within the United States. Website: https://peakentacommerce.shop/.