Asked Questions (FAQ) – Peakenta Commerce LLC

Frequently asked questions

Quick answers for shopping Peakenta Commerce LLC. We ship within the United States. For personalized assistance, please use the details below or contact us via the contact page.

General

1. What products does Peakenta Commerce LLC offer?
Peakenta Commerce LLC is your US destination for unique items. We carry Christmas Ornaments, Gift Mugs, Holiday Ornament Sets, Personalized Mugs, and Throw Blankets. Browse our shop to see what we have available.

2. Where are you based?
We are proudly based in Kalispell, MT.

3. How can I contact you?
You can call 338-682-382 or email thanhmacnguyen04@gmail.com. You can also send a message through our contact page.

Orders & shipping

4. How do I place an order?
Add your items to your cart and check out using a United States shipping address. You can pay securely with Cards (Visa, Master, etc.), Apple Pay, Google Pay, or Amazon Pay when available.

5. Do you ship internationally?
No. We only ship to addresses within the United States.

6. How long does shipping take?
Most orders arrive in 3 to 7 business days after they leave our warehouse, depending on your location.

7. Can I track my order?
Yes. Once your order ships, we will email you a tracking number so you can follow your package.

8. Can I cancel an order after I place it?
If your order has not shipped, please contact us within 24 hours at thanhmacnguyen04@gmail.com or 338-682-382. We will do our best to cancel it. Once the order is in transit, please follow our return process.

Payments

9. What payment methods do you accept?
We accept Cards (Visa, Master, etc.), Apple Pay, Google Pay, and Amazon Pay at checkout. See our payment methods page for full details.

10. How do Apple Pay and Google Pay work?
Choose Apple Pay or Google Pay during checkout when your device supports it. Confirm your payment using Face ID, Touch ID, a device passcode, or your Google account prompt. If a method does not appear, try a different browser or device.

11. How does Amazon Pay work?
Pay with Amazon Pay using your Amazon account. For assistance after ordering, please use the Order ID we send you. This is not a marketplace order number.

Returns

12. What is your return policy?
Unused items in their original packaging can be returned within 30 days. For items like Throw Blankets, we require them to be unworn. For Gift Mugs and Personalized Mugs, please ensure they are in original condition. Read the full refund and return policy before shipping anything back.

13. How do I start a return?
Email thanhmacnguyen04@gmail.com with your order number and the item you wish to return. We will confirm the next steps. You are responsible for return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect your return, we refund the original payment method. This usually happens within 5 to 7 business days of accepting the item.

Products

15. How do I care for Christmas Ornaments?
Dust your ornaments gently with a soft, dry cloth. Avoid harsh chemicals or prolonged direct sunlight. Shop Christmas Ornaments for more ideas.

16. How should I display Gift Mugs?
Gift mugs look great displayed on a shelf or desk. Wipe them clean with a soft cloth. Keep them out of extreme heat and enjoy using them for your next coffee break. Shop Gift Mugs.

17. How do I care for Holiday Ornament Sets?
Handle holiday ornament sets with care. Dust them gently and store them in a cool, dry place to maintain their shine and integrity. Shop Holiday Ornaments.

18. How do I care for Personalized Mugs?
Since these mugs are customized just for you, treat them gently. Wipe them down regularly with a soft cloth and avoid abrasive cleaners. Shop Personalized Mugs.